FAQ

Frequently Asked Questions 🌟

1. What types of fabrics do you use for your baby clothing?

At The Soft Loom, we use soft, breathable, and high-quality fabrics that are gentle on your baby’s delicate skin. Whenever possible, we prioritize organic and sustainable materials for a gentler touch on both your baby and the planet. Additionally, every product we sell is thoroughly tested for quality, safety, and comfort before it reaches your hands.

2. Can I customize my order?

Currently, we focus on offering pre-designed pieces with unique patterns crafted exclusively for our brand. However, we love hearing from our customers—your feedback and ideas inspire future collections!

3. Do you offer different sizes for all your products?

Yes! Our clothing comes in a range of sizes suitable for newborns and kids up to 2 years old. Each product page includes a size guide to help you find the perfect fit for your little one.

4. How do I care for The Soft Loom clothing?

To keep our clothing soft and vibrant:

  • Wash in cold water with a gentle detergent.
  • Avoid bleach or harsh chemicals.
  • Tumble dry on low heat or air dry for best results.

5. Where do you ship, and how long does it take?

We currently ship within the UAE. Delivery times range from 2–5 business days, depending on your location.

6. What is your return and exchange policy?

We want you to love every purchase! If you’re not satisfied, we offer hassle-free returns and exchanges within 24 hours of receiving your order. Items must be unworn, unwashed, and in their original condition.

7. How can I track my order?

Once your order ships, you’ll receive a tracking number via email or SMS. Use this to track your package’s journey through our website or the courier’s platform.

8. How can I contact your team for further assistance?

We’re here to help! Email us at thesoftloom@gmail.com or use the contact form on our website. Our team typically responds within 24–48 hours.

9. Do you offer gift wrapping or special packaging?

Not yet—but it’s something we’re working on! Stay tuned for updates as we expand our offerings.

10. Are your products sustainable?

Sustainability is at the heart of what we do. We use eco-friendly materials and packaging whenever possible to care for both your little ones and the planet.